Refunds are only applicable if the product you ordered is no longer in stock.

Exchange Conditions

• To be eligible for an exchange, the item must be returned unused, undamaged, and with its original tags.
• The product must be properly protected during return shipping; otherwise, the customer may not qualify for an exchange.
• Ecua-Andino will cover return shipping costs only if the product is damaged or incorrect (wrong size or product).
• The estimated return time is 3 to 4 weeks.

Return Address
If an exchange request is validated and accepted by Ecua-Andino, the merchandise must be sent to the following address, to the attention of Xavier Pozo:

Xavier Pozo
15969 NW 64th Ave. apt 207
Miami Lakes, FL 33014
Phone: 3056089341
Email: xavier.pozo@hotmail.com

Events Beyond Our Control
Additional delays in product delivery may occur due to:

• Customs retention and inspections.
• The customer not being available at the delivery address at the time of delivery.
• Incorrect or incomplete personal information provided by the customer during purchase.

Comments and Suggestions
If you have any comments or suggestions, please write to us at: info@ecua-andino.com. We will be happy to hear about your experience in our E-Shop.