Refund Policy

Ecua-Andino Hats: Terms and Conditions

By visiting this website, you agree to comply with and be bound by these terms and conditions. Terms and conditions are subject to change at any time. Please read them carefully. If you do not agree with them, you must stop using and leave the website immediately.


We grant a limited, revocable, and non-exclusive license to access and make personal use of the website. This license does not include any resale or commercial use of this site or its contents; any collection and use of its product listings, descriptions, or prices; any modification or download of the website or its contents; any use of the website or its contents other than personal use; any creation of derivative works based upon the website or its content; any collection of account information for the benefit of another party; any use of meta tags or any other “hidden text” utilizing our name or trademarks without express written consent; or any use of software, robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action that may pose an unreasonable burden or load on our infrastructure. Any unauthorized use of the website terminates the limited license set forth in this section without prejudice to any other remedy provided by applicable law.


All content included on this website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, and the compilation thereof (“the content”), is the property of Ecua-Andino Hats, our affiliates, and our partners, and is protected by Ecuadorean and international copyright laws. The trademarks, logos, and service marks displayed on the website are the registered and unregistered marks of Ecua-Andino Hats, our affiliates, our licensors, and our partners.

Governing Law

Your use of this website and any purchase by you of any item shall be governed by Ecuadorean law, and you hereby submit to the exclusive jurisdiction of the Ecuadorean courts.

Eligibility to Purchase

The purchase of merchandise through Ecua-Andino Hats is strictly limited to parties who can lawfully enter into and form contracts. The site is only available to individuals who have been issued a valid credit/debit card by a bank acceptable to us and who have authorized Ecua-Andino Hats to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise they have purchased. By making an offer to purchase, the individual must be 18 years of age or older. If under 18 years of age, they must have parent/guardian authorization to use their credit/debit card.


Prices shown on the site are in United States Dollars (USD) and are exclusive of taxes. If you are a customer whose credit/debit card is not denominated in USD, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.


All orders are shipped using DHL express service. Once your order is shipped, we will provide you with a tracking number. Import duty or tax costs will be invoiced to you directly from DHL. We recommend you contact your local customs authority to determine a landed cost price prior to completing your purchase. The merchandise is insured with DHL during the transit time until the goods are delivered to the specific address of the customer, at which point responsibility for the purchased goods passes to you. If your order will not be delivered within the timeframe specified at ordering, we will notify you and try to rectify the situation as quickly as possible.

Returns and Exchanges

All sales are final. There are no returns, exchanges, or in-store credits.


All payments will be processed with Shopify. Shopify charges a commission for each transaction. This cost will not be reflected on your invoice; it will be subtracted from the invoiced amount to the customer. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of the payment card refuses, or subsequently refuses to, or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.

Privacy Policy

We will treat all your personal details as confidential.